Legal rights of consumers

First of all, Milhan® company respects and complies with existing legislation Ukraine!

We value the trust of customers and our reputation, so always strive to make shopping online - shop Milhan® as comfortable and beneficial for you.

All controversial moment we are trying to solve in favor of customers!


You do not approached goods for some - any reason (size, color, style, etc.) (for retail customers only). In this case, you can make a refund or exchange of goods within 14 days from the date of delivery of the order, provided that the goods were not used and the presence on it of labels, labels, packaging and other things.

How to do it?

Return of orders delivered "New Mail" to the regions (by courier or the warehouse).

In the case of returning the goods under the conditions regulated "Law of Ukraine on protection of consumer rights", you need to:

1) It is necessary to apply for a refund or exchange by phone:

+38 (096) 634-97-61 / 38 (095) 704-77-70 / 38 (093) 977-03-43

2) Create free-form application.

In a statement must specify:

  • Full Name,
  • Return cause,
  • full value of the goods,
  • your order number,
  • the number of the consignment note received from the carrier of the "New Mail»,
  • bank account.

Please note that currently the refund for the goods is only possible by bank transfer to the card account of an individual. To transfer money you need to specify the following details:

  • Bank Name,
  • MFI bank,
  • name of the recipient,
  • Recipient code (OKPO bank or beneficiary's INN - depending on the bank),
  • Current account of the recipient (the bank),
  • Details of payment (card must include the account number and name).


paid by the customer in case of return or exchange postage.

For more information you can contact our managers by phones specified above.

Sincerely, Administration of Internet shop Milhan®!


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